Skip to main content

This Refund Policy outlines the conditions under which clients of The Website Maker can receive a refund for website development services.

Full Refund

You will receive a full refund in the following situations:

Project Not Started: If we have not begun work within 48 hours on your project after receiving your initial payment, a full refund will be issued.
Initial Design Disapproval: If you are not satisfied with the initial design concepts(Upto One Design Demo) presented and choose to terminate the project before further development, a full refund will be granted.
Partial Refund

If you choose to terminate the project after work has begun, a partial refund may be issued based on the following:

Percentage of Work Completed: We will assess the percentage of work completed on your project (e.g., design, development, content creation) and deduct that amount from the total project cost. The remaining balance will be refunded.
Unused Resources: Any unused resources allocated to your project, such as pre-purchased stock photos or domain registration fees, will be deducted from the refund amount.
No Refund

No refunds will be issued in the following situations:

Project Completion: If the project is completed according to the agreed-upon scope of work and delivered to your satisfaction, no refunds will be offered.
Project Delays Caused by Client: If project delays occur due to factors outside our control, such as late content delivery or approval changes from your end, refunds will not be granted.
Requesting a Refund

All refund requests must be submitted in writing to support@thewebsitemaker.in within 2 days of your decision to terminate the project. We will review your request and respond within 2 business days.

Refund Processing

Refunds will be processed using the original payment method within 7 business days of approval.

Dispute Resolution

In the event of a dispute regarding a refund, we will make a good faith effort to resolve the issue amicably. However, you also have the right to pursue legal action.

Close Menu

The Website Maker

Zahraa, Nasr City
Cairo, Egypt

T: +20 101 056 0488
E:  support@thewebsitemakereg.com

× How can I help you?